• 2310 534031

    Phone No.

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Returns - Refunds

Return a wrong product

In case the product which was delivered is wrong (it is not the product that you ordered) you can return it back to us, into 14 working days from the date of its delivery.

The return of the wrong product it is accepted only and if the product finds itself in its original state, that is both the product and its package (the case) have not suffered any damage (scratches, stains, etc).

For the return you have to contact with us by phone to 2310236466 in order to take over the receiving procedure. In this case you are not charged with the additional shipping costs.

 

Withdrawal right

According to the legislation on consumer protection (N. 2251/1994) you have the right to return the product into 14 working days from the date of its delivery.

The return of a product it is accepted only and if the product finds itself in its original state, that is both the product and its package (the case) they have not suffered any damage (scratches, stains, etc).

For the return you have to contact with us by phone to 2310236466 in order to take over the receiving procedure. In this case you are charged with the additional shipping costs.

 

Order cancellation

The cancellation of an order can be done before the day of its shipment from the company.

Terms of return policy

In any case of returning a product- order, the return it is accepted only and if every product finds itself in its original state, that is both the product and its package (the case) have not suffered any damage (scratches, stains, etc).

OptikonXpress.com do not accept, do not allow and do not carry any responsibility for returns, which carried out over the period of time of 5 working days from the day of the delivery.

Additionally, OptikonXpress.com do not carry any responsibility for products which have been suffered any damage (supplier or Courier delivery), since the products are received packaged and are being checked again during their delivery from the suppliers. If after all it is found out something similar, every case will be examined individually covering any right of replacement of the product. You will have to contact by phone with the OptikonXpress to 2310 236466 immediately after the delivery and if you have found out any fault.

The goods travel secured in Greece.